Author: DCA-Webmaster

Loss Prevention Training For Small Business

By David Castlegrant Many years ago, I attended a retail store loss prevention training conference in Lansing, MI. One of the speakers at this conference said something that has stuck with me for almost 30 years. The presenter was a retired police detective turned LP manager for a large Midwest retail department store chain. He talked about the golden rule of loss prevention as it applied to internal theft, which stated that of 100% of a store’s employees: 5% would NEVER steal because of their moral, religious, or personal standards would not allow them; and 5% would ALWAYS steal...

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Strategic Planning Tips

By David Castlegrant All businesses need to establish a strategy to address its future viability. To just survive is never a good business strategy. And, the lack of strategic planning (and planning in general) will create nothing but a sense of being perpetually lost and unsure of what to do next. Companies set themselves up for failure if they do not create first, a strategic vision and then, strategic goals crafted to get there. Many times when companies do establish goals, they are unrealistic and created without the adequate financial, human, and technological resources to support achievement. The term...

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Family Business: An Insider’s Perspective

By Deborah Gantos [Editor’s note: This article is a composite of research, experience and an interview with David Castlegrant, a business services consultant, entrepreneur and President of a family business: David Castlegrant & Associates] ST: When you think of the words “family business,” what comes to mind? DC: Two words come to mind:  familiarity and comfort. When I think of familiarity, I mean there is a deeper trust among family members. The downside of that is familiarity can “breed contempt.” Spouses, siblings, offspring and extended family may have some deep personal issues they carry into the business. Lack of...

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Loss Prevention Tips: Part III – Loss Prevention Training

By David Castlegrant As you may recall from the previous two installment of this series, loss prevention is a multi-dimensional field and covers many related risk management topics. In this third installment, the theme shifts to the education and training of store personnel. Many years ago, I attended a retail store loss prevention conference in Lansing, MI. One of the speakers at this conference said something that has stuck with me for almost 30 years. The presenter was a retired police detective turned LP manager for a large Midwest retail department store chain. He talked about the golden rule of loss prevention...

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Loss Prevention Tips Part II

Customer & Worker Safety As I mentioned in the first installment of this series, loss prevention is a multi-dimensional field and covers known theft as well as inventory control, customer and worker safety, building and property security, fire prevention, and first aid in addition to other related risk management topics. Although common in manufacturing and warehouse environments, independent retail stores tend to play down the importance of establishing a safety program for their staff.  The purpose of the safety program is to reduce and eliminate lost time due to injury and to avoid increased insurance and litigation costs. As part of...

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